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Returns & Exchanges

We want you to Love your Ja-vie as much as we do! If you are not 100% satisfied with your purchase, simply return it to us for a full refund or exchange for another item.

Please see below for our return policy on regular priced items.   Please note sales are final for shoes during Black Friday.  There are NO RETURNS or EXCHANGES on Black Friday Sale Shoes! 

 "Return shipping is on Us!"

Here's What we ask:

  • Merchandise is unworn and in the same condition that you received it.  (We understand that you need to try them on for look, fit, and comfort, but please ensure to do so only on clean indoor floors.  Thank you!)
  • Merchandise is in its original packaging.
  • Merchandise can be returned within 30 days.
  • If your purchase is past 30 days and you are unsatisfied with your purchase, please email customercare@ja-vie.comPlease allow 24-48 hours for a response.

Here's How to do it: