Returns & Exchanges

We want you to Love your Ja-vie as much as we do! If you are not 100% satisfied with your purchase, simply return it to us for a full refund or exchange for another item.

Please see below for our return policy on regular priced items.   Please note sales are final for shoes during Black Friday.  There are NO RETURNS or EXCHANGES on Black Friday Sale Shoes! 

 "Return shipping is on Us!"

Here's What we ask:

  • Merchandise is unworn and in the same condition that you received it.  (We understand that you need to try them on for look, fit, and comfort, but please ensure to do so only on clean indoor floors.  Thank you!)
  • Merchandise is in its original packaging.
  • Merchandise can be returned within 30 days.
  • If your purchase is past 30 days and you are unsatisfied with your purchase, please email customercare@ja-vie.com. Please allow 24-48 hours for a response.

Here's How to do it:

  • To start your return, please email customercare@ja-vie.com. Please allow 24-48 hours for a response.
  • Please include your name, mailing address, email address, and order number so we can quickly process your refund and credit the card used for the purchase.
  • You will receive a FedEx return label via email.

  • Ship ja-vie.com returns to:

    ja-vie Returns
    3860 McGowan Street. Building 3
    Long Beach, CA 90808-1702

  • Print out the label and affix it to the box. Remove any old shipping labels and seal your box completely.
  • Drop your box off at any authorized FedEx shipping center.
  • Once your return is received and reviewed, your refund will be processed and a credit will be applied to your credit card. It may take up to a week or two before your refund is officially posted to your credit card.
  • For exchanges, your new item will be shipped via standard ground once your returned have been received.