Frequently Asked Questions

If the item you wanted is out of stock, there is a green "Notify Me" button that would pop up on the left hand side. Please sign up for the alert and be the first to know when the item is back in stock.

Yes!! Please email kyra@ja-vie.com for more information.

Please visit our Sizing Guide for details. Or email customercare@ja-vie.com, a size specialist will get back to you within 24-48 hours.

Ja-vies are a unique patent-pending shoe made of soft knit "sock" and jelly outsole. The width is more flexible/pliable vs. traditional leather shoes, but the length does not stretch out. The shoe will hold its shape over time, and is not expected to stretch out overtime.

Ja-vie flats are machine washable! Instructions are as follows:

(1) Remove leather insoles.

(2) Rinse shoes with cold water.

(3) Place shoes in delicates bag and toss in washing machine. Launder in cold setting.

(4) Remove shoes from delicates bag and air dry.

(5) When shoes are dry, re-insert leather insoles.

Note: leather insoles are NOT washable and should be removed before laundering the flats. We will offer replacement insoles in the near future!

We want you to Love your Ja-vie flats as much as we do! If you are not 100% satisfied with your purchase, simply return it to us for a full refund.

 "Return shipping is on Us!"

Here's What we ask:

Here's How to do it:

• To start your return, please email customercare@ja-vie.com. Please allow 24-48 hours for a response.
• You will receive a FedEx return label via email.
• Print out the label and affix it to the box. Remove any old shipping labels and seal your box completely.
• Drop your box off at any authorized FedEx shipping center.
• Once your return is received and reviewed, your refund will be processed and a credit will be applied to your credit card. It may take up to a week or two before your refund is officially posted to your credit card.

We are running a Special Promotion-Free Shipping in the U.S. !

• We partner with Amazon for fulfillment services, USPS or UPS is used for delivery.
• Shipping time is 5-10 business days (depending on location).
• Please note we cannot cancel orders once placed as they are automatically submitted to Amazon for fulfillment.
• If 2 or more pairs are ordered, Amazon may ship in separate packages and delivery can be a day or two apart.

If you need delivery to an international address, please visit amazon.com and you may purchase our Ja-vie flats on their site.

http://www.amazon.com/s/ref=sr_nr_seeall_1?rh=k%3Aja-vie+flats%2Ci%3Ashoes&keywords=ja-vie+flats&ie=UTF8&qid=1398981957

If you need a guaranteed delivery date, please visit amazon.com and you may purchase our Ja-vie flats on their site.

http://www.amazon.com/s/ref=sr_nr_seeall_1?rh=k%3Aja-vie+flats%2Ci%3Ashoes&keywords=ja-vie+flats&ie=UTF8&qid=1398981957