Replacement Insoles
SHOES SIZE CHART
Ja-vies are standard European sizing. We carry whole sizes from size 35-42 in Medium width. They may translate differently to US sizing. Please refer to our sizing chart below:
SOCKS SIZE CHART
FOR BEST FIT
- Measure the length of your feet and compare to the suggested feet measurements (provided in sizing chart).
- Ja-vies are a unique patent-pending shoe made of soft knit "sock" and jelly outsole. Unlike traditional leather shoes, Ja-Vie shoe will hold its shape over time, and is not expected to stretch out overtime.
- Still unsure about your size? Please email customercare@ja-vie.com, a size specialist will get back to you within 24-48 hours.
FREE standard shipping within the US on orders of $48 and up, calculated after all coupons have been applied to the order.
Standard Shipping ($3.95): 5-9 Business days
Orders below $48 within the US are $3.95 for standard shipping.
USPS Priority shipping ($8.00): 3-5 business days
USPS Priority shipping is available at a flat rate of $8.00.
FedEx 2 Day ($25): 2-3 business days
FedEx 2 Day shipping is available for a flat rate of $25.
Processing and shipping time does not include weekends and federal holidays.
If you have any question about shipping, please email us: customercare@ja-vie.com
International & Expedited Shipping
If you need a guaranteed delivery date or delivery to an international address, please visit amazon.com and you may purchase our Ja-vie on their site.
https://www.amazon.com/stores/ja-vie/page/065917B4-2B74-44E4-8324-C7E0371E9194?ref_=ast_bln
We want you to Love your Ja-vie as much as we do! If you are not 100% satisfied with your purchase, simply return it to us for a full refund or exchange for another item.
Please see below for our return policy on regular priced items. Please note sales are final for shoes during Black Friday. There are NO RETURNS or EXCHANGES on Black Friday Sale Shoes!
"Return shipping is on Us!"
Here's What we ask:
- Merchandise is unworn and in the same condition that you received it. (We understand that you need to try them on for look, fit, and comfort, but please ensure to do so only on clean indoor floors. Thank you!)
- Merchandise is in its original packaging.
- Merchandise can be returned within 30 days.
- If your purchase is past 30 days and you are unsatisfied with your purchase, please email customercare@ja-vie.com. Please allow 24-48 hours for a response.
Here's How to do it:
- To start your return, please email customercare@ja-vie.com. Please allow 24-48 hours for a response.
- Please include your name, mailing address, email address, and order number so we can quickly process your refund and credit the card used for the purchase.
- You will receive a FedEx return label via email.
-
Ship ja-vie.com returns to:
ja-vie Returns
3860 McGowan Street. Building 3
Long Beach, CA 90808-1702 - Print out the label and affix it to the box. Remove any old shipping labels and seal your box completely.
- Drop your box off at any authorized FedEx shipping center.
- Once your return is received and reviewed, your refund will be processed and a credit will be applied to your credit card. It may take up to a week or two before your refund is officially posted to your credit card.
- For exchanges, your new item will be shipped via standard ground once your returned shoes have been received.