Shipping Policy

Last updated: October 31, 2026

Thank you for shopping with Ja-vie! We're committed to making your shopping experience as smooth and comfortable as possible. Below you'll find everything you need to know about how we process and ship your order.

Order Processing

Orders are typically processed within 1–2 business days, or up to 48 business hours, excluding weekends and U.S. federal holidays.

Orders placed on weekends or federal holidays will begin processing on the next business day.

Please note that processing times may occasionally be longer during peak seasons, promotional periods, or due to unforeseen circumstances.

Once your order ships, you'll receive a shipping confirmation email with tracking information.

Shipping Methods & Delivery Times

We currently offer the following shipping options within the United States:

Shipping Method	Cost	Estimated Delivery
Standard Shipping	$5.95 for orders under $48	5–9 business days
Free Standard Shipping	Free on qualifying orders of $48 or more	5–9 business days
USPS Priority Shipping	$8.00 flat rate	3–5 business days

 

Free Shipping Eligibility

Free standard shipping is available on U.S. orders of $48 or more, after all applicable coupons and discounts have been applied.

Shipping options and charges are displayed at checkout.

Delivery estimates begin once your order has shipped and do not include order processing time, weekends, or federal holidays.

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Shipping Destinations

We currently ship within the United States.

Available shipping destinations and options are displayed at checkout.

Order Tracking

Once your order has shipped, you'll receive a shipping confirmation email containing your tracking number and tracking link, when available.

Tracking information may take some time to update after the shipping label has been created or the package has been received by the carrier.

Shipping Fees

Shipping fees are non-refundable, except when the issue results from a Ja-vie fulfillment or shipping error, or when otherwise required by applicable law.

Shipping Address & Order Changes

Please review your shipping address carefully before completing your purchase.

If you need to correct your shipping information or make changes to an order, please contact us as soon as possible at customercare@ja-vie.com.

We'll do our best to accommodate your request. However, changes cannot be guaranteed once an order has been processed or shipped.

Lost, Damaged, or Delayed Packages

If your package is lost, arrives damaged, or experiences an unexpected delay, please contact our customer care team at customercare@ja-vie.com.

We'll review the situation and help determine the appropriate next steps, including working with the shipping carrier when necessary.

Refunds, replacements, or other resolutions will be handled in accordance with our store policies and applicable consumer protection laws.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before an order has shipped. However, cancellation requests cannot be guaranteed once processing has begun.

Approved refunds will be issued to the original payment method, unless otherwise required by law.

Returns & Exchanges

We want you to love your Ja-vie purchase.

Eligible items may be returned or exchanged within 30 days, subject to the conditions outlined in our Returns & Exchanges Policy.

For complete return eligibility, instructions, and available options, please visit:

https://ja-vie.com/pages/returns

Contact Us

Have questions about your order, shipping, or delivery? Our customer care team is happy to help.

Email: customercare@ja-vie.com

Website: https://ja-vie.com

Thank you for choosing Ja-vie. We're here to help make every step a little more comfortable.