Frequently Asked Questions (Old)

Is the product available for wholesale/special events/custom order?

Yes!! Please email kyra@ja-vie.com for more information.

 

What if the item I wanted is out of stock?

If the item you wanted is out of stock, there is a green "Notify Me" button that would pop up on the left hand side.

Please sign up for the alert and be the first to know when the item is back in stock.

 

 

How do I care for the shoes?

JA-VIE flats are machine washable! Instructions are as follows:

(1) Remove the leather insoles

(2) Place the shoes in a laundry bag and launder in cold setting

(3) Remove the shoe and line dry

(4) When shoes are dry, re-insert the leather insoles

Note: leather insoles are NOT washable and should be removed before laundering the flats. We hope to offer replacement insoles in the near future! 

 

What is your return policy?

You may return any purchases within 30 days. Please email natalie@ja-vie.com for return instructions. 

To be eligible for a return, please note that the item must be:

- Unused and in the same condition that you received it

- In the original packaging

You will be responsible for paying for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If your purchase is past 30 days and you are unsatisfied with your purchase, please email natalie@ja-vie.com.

Once your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card. It may take up to a week before your refund is officially posted to your credit card.

 

What are Shipping Rates/Time?

Shipping charges are as follows (in the US only): $5.95 for purchases $99 and under, FREE SHIPPING for purchases of $100 and up!

We partner with Amazon for fulfillment services. The standard shipping is via UPS 5-14 business days (depending on location). Please note we cannot cancel orders once placed as it is automatically submitted to Amazon for fulfillment. If multiple pairs are ordered (2 or more), Amazon may ship in separate packages and delivery can be a day or two apart.

For expedited service, please visit amazon.com and you may purchase our ja-vie flats on their site.

http://www.amazon.com/s/ref=sr_nr_seeall_1?rh=k%3Aja-vie+flats%2Ci%3Ashoes&keywords=ja-vie+flats&ie=UTF8&qid=1398981957

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